Return & Refund Policy

At Happycloths, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 30 days of delivery, subject to the conditions below.

Return Eligibility

To be eligible for a return:

• The item must be unused, unworn and unwashed.

• The item must be returned in the same condition in which it was received.

• Original tags and packaging must be intact.

• Personalized or customized products are not eligible for return unless the item is defective, damaged, or incorrect.

How to Request a Return

To request a return, please contact us with your order number and reason for return.

Email: happycloths1@gmail.com
Phone/WhatsApp: +91 88885 51595

Please do not send the product back before receiving return instructions from us.

Return Shipping

Return shipping costs will generally be the responsibility of the customer.

If the product received is damaged, defective, or incorrect, Happycloths will arrange an appropriate replacement or refund, and applicable return shipping costs will be handled by us.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Refunds

Once we receive and inspect the returned product, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method.

The time taken for the refund to appear in your account may depend on your bank or payment provider.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

We may request photographs or other details to verify the issue.

Once approved, we may provide a replacement or refund, depending on the circumstances and product availability.

Exchanges

Exchanges are subject to product, size, and colour availability.

Please contact us before requesting an exchange so that we can confirm available options.

Non-Returnable Items

The following items may not be eligible for return:

• Used, worn, washed, altered, or damaged items caused by the customer.

• Products without original tags or packaging.

• Personalized or customized products, except where defective or incorrect.

• Products returned after the applicable return period.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact:

Happycloths
Nagpur, Maharashtra, India
Email: happycloths1@gmail.com
Phone/WhatsApp: +91 88885 51595

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at happycloths1@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at happycloths1@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at happycloths1@gmail.com.